Returns & Refunds Policy
UK · US · Europe · Rest of World
We’re sorry to hear you’re returning your JACK1T. As a small brand producing limited quantities, every jacket matters. The upside is exclusivity, but the downside is that if a product is out of the warehouse for too long, it impacts other customers who missed the chance to buy it. For this reason, we run a strict but fair returns process.
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Your statutory rights. Nothing in this policy affects your statutory rights. Where the law of your country gives you rights that cannot be excluded by agreement, those rights continue to apply, and this policy is read subject to them. |
1. Return Window
§ Your return must reach our warehouse within 14 days of delivery.
§ If 14 days have gone by since your delivery, unfortunately we cannot offer you a refund.
§ Items must be returned unused, unworn and unwashed, with all original tags and the returns label attached. You are welcome to try items on to check fit and appearance, as you would in a shop (see Section 2A).
§ All returns are inspected. We cannot accept items showing stains, scuffs, odours, water damage or other signs of wear beyond trying on (see Section 2A).
§ Any order with a free gift must be returned in full to be eligible for a refund. If the free gift is not returned, we may instead deduct its retail value from your refund.
2. Return Method
§ UK customers: please use Royal Mail’s online returns portal.
§ US customers: please use our US Returns Portal
§ European-warehouse customers: a return label is included in your parcel. If missing, contact clientservices@jack1t.uk
§ For any other territory: please contact us at clientservices@jack1t.uk
2A. Condition of Returns, Tags & Diminished Value
You are welcome to try a JACK1T on to check the fit, feel and look, exactly as you would in a shop. Wearing or using the item beyond trying it on is not covered by a change-of-mind return.
§ Returns tag. Each jacket is supplied with an attached returns tag. Please keep it attached until you are sure you are keeping the item. If the tag has been removed and the item shows signs of use beyond trying on, we will assess it for diminished value.
§ Removal of the returns label. Each item carries a returns label stating “If you remove me, you cannot return me.” This label is positioned so that the item can still be tried on for fit while the label remains attached. If this label has been removed, the item will be treated as no longer in the original condition in which you received it: we will heavily reduce your refund to reflect the diminished value — up to the full price of the item where it can no longer be sold as new — and we may decline the return. Please do not remove this label unless you are certain you are keeping the item.
§ Diminished value. Where an item is returned worn, washed, soiled, scented, damaged or otherwise no longer in the condition in which you received it, we may reduce your refund to reflect the loss in the item’s value. If the item can no longer be sold as new, that reduction may be up to the full price of the item.
3. Return Costs
§ A return-postage charge is deducted from your refund: £5 (UK), $25 (US), and €10 for our European-warehouse (“domestic”) countries — Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and Switzerland (Switzerland in the local-currency equivalent; delivery to Spain is temporarily paused due to courier issues during our peak season) — which we ship from and return to via our EU warehouse. Orders delivered to any other European or EU country are handled under our Rest of World / Global shipping and return rates, shown at checkout as we roll out global shipping.
§ If your return is due to a confirmed defect in the product (manufacturing fault, incorrect item, or damage on arrival), we will cover all return costs.
4. Exchanges
§ We do not offer exchanges. Please return the item for a refund and place a new order.
5. Sale & Discounted Items
§ Sale and discounted items are eligible for return, but standard deductions apply (see costs above).
§ No items are eligible for free returns unless faulty.
6. Refunds
§ Refunds are issued within 7 business days after inspection clearance, to the original payment method.
§ Buy Now, Pay Later orders. If you paid using Klarna, Clearpay or Afterpay, your refund is processed back to that provider, which will adjust or cancel your remaining instalments and refund any amounts already paid. Until the provider processes this, you remain responsible for scheduled payments to them; please direct billing queries to the provider. Cancelling your purchase also cancels the linked pay-later agreement.
§ Please allow 3–5 working days for your bank to process the transaction.
7. Restocking & Handling Fees
§ A restocking fee of up to 15% may apply in cases of late returns or repeated non-compliance with policy.
8. Non-returnable Items
§ Final sale items
§ Underwear and base layers supplied sealed for hygiene reasons, once the seal is broken
§ Personalised items
§ Gift cards
9. Responsibility for Returns
§ JACK1T is not responsible for lost or missing parcels. Please track your return and ensure it is securely packaged.