We’re sorry to hear you’re returning your JACK1T. As a small brand producing limited quantities, every jacket matters. The upside is exclusivity, but the downside is that if a product is out of the warehouse for too long, it impacts other customers who missed the chance to buy it. For this reason, we run a strict but fair returns process.
1. Return Window
- Your return must reach our warehouse within 14 days of delivery.
- If 14 days have gone by since your delivery, unfortunately we cannot offer you a refund.
- Items must be unused, unworn, unwashed, and returned with all original tags and packaging intact.
- All returns are inspected. We cannot accept items showing stains, scuffs, odours, water damage, or other signs of wear.
- Any order with a free gift must be returned in full to be eligible for a refund
2. Return Method
- UK customers: Please use Royal Mail’s online returns portal.
- USA customers: Contact us at clientservices@jack1t.uk to request a label.
- EU customers: A return label is included in your parcel. If missing, contact clientservices@jack1t.uk.
- For any other territory; please contact us at clientservices@jack1t.uk
3. Return Costs
- A return postage fee will be deducted from your refund:
- £6 (UK)
- $25 (USA)
- €15 (EU)
- If your return is due to a confirmed defect in the product (manufacturing fault, incorrect item, or damage on arrival), we will cover all return costs.
4. Exchanges
- We do not offer exchanges. Please return the item for a refund and place a new order.
5. Sale & Discounted Items
- Sale and discounted items are eligible for return, but standard deductions apply (see costs above).
- No items are eligible for free returns unless faulty.
6. Refunds
- Refunds are issued within 7 business days after inspection clearance.
- Refunds will be made to the original payment method.
- Please allow 3–5 working days for your bank to process the transaction.
7. Restocking & Handling Fees
- A restocking fee of up to 15% may apply in cases of late returns or repeated non-compliance with policy.
8. Non-returnable Items
- Final sale items
- Underwear and base layers
- Personalised items
- Gift cards
9. Responsibility for Returns
- JACK1T is not responsible for lost or missing parcels. Please track your return and ensure it is securely packaged.