Sorry to hear that you will be returning your Jack1t. We hope to see you again soon! 

We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unworn with the original tags attached, if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you. 

*NB* - 1 free return per customer, per order. If a customer orders a new Jack1t after 14 days then the 1 free return will apply again. The cost of additional items returned will be deducted from your refund.

Gift cards are also not eligible for refunds.

We don't currently offer exchanges. Any returned items will be refunded instead. Follow the links below to process a return. Please ensure that your parcel is securely sealed with tape. 

For UK returns please click here - Returns are processed by Royal Mail. You will be able to create a returns label and search for your nearest Royal Mail Post Office or drop off point. 

For USA returns are free. Please email us at and we will organise a returns label to be sent to you. 

All refunds will be processed within 7 days of your item coming back to us.

No free returns on any sale items.