We are so sorry to hear that you will be returning your Jack1t. We hope to see you again soon!
We are happy to refund any items within 14 days of receipt.
To be eligible for a return, your item must be unworn with the original tags attached, if our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you. Please also refer to our terms of sale.
With reference to the above, we run quality checks on:
- stains, blemishes, scuffs, tears, odour (perfumes,aftershave etc) sweat marks, water damage.
Follow the links below to process a return. Please ensure that your parcel is securely sealed with tape.
For UK returns please click here - Returns are processed by Royal Mail. You will be able to create a returns label and search for your nearest Royal Mail Post Office or drop off point.
For USA - Please email us at returns@jack1t.uk and we will generate a returns label to be sent to you.
For other - please contact us at clientservices@jack1t.uk
Any order with a free gift must be returned in full for a full refund,
Please note our Returns Process & Policies:
RETURNS
Our returns process is as follows:
- 6 GBP (UK) and $25 (USA) for returned items will be deducted from the refund.
- Jack1t allows for a 14-day return window.
- If 14 days have gone by since your delivery, unfortunately we cannot offer you a refund.
- *Jack1t is not responsible or liable for any missing return items. Please track your parcel and ensure that your return is securely packaged.
- We don't offer exchanges.You will need to return your original order, await your refund and then make a new order should you wish to do so