Delivery & Shipping

We currently only ship to the UK. 
*SHIPPING TO USA HAS CURRENTLY BEEN PLACED ON HOLD UNTIL FURTHER NOTICE*

Please reach out if you would like us to ship to your country by emailing clientservices@jack1t.uk
For other certain European countries, please shop on our European store here.

 

We aim to deliver all orders in line with the estimated delivery times (please see terms of sale). Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed.

We are also unable to deliver to freight forwarded or PO Box addresses.

 All duties/VAT and associated costs to the following countries outside our general shipping will need to be covered by the customer 

STANDARD

As part of our commitment to reducing our carbon footprint we offer FREE standard shipping to the UK and USA for all purchases over 150 GBP and $220 respectively. This allows for bulk instead of single courier shipments and ultimately helps to minimize the environmental impact. We provide shipping via Royal Mail and standard Royal Mail/USPS for the USA.

For orders under this threshold – the customer will be liable for the shipping costs.

EXPRESS

We offer premium/express shipping at a cost to the customer.

COSTS

United Kingdom

  • Free standard delivery for all orders over 150 GBP – 2/3 days via Royal Mail. Under 175 GBP = 2.49 GBP 
  • Paid for next day DPD – 6.99 GBP. Please order before 3pm Monday-Friday to guarantee next day delivery. 

Next day delivery may not be available for selected postcodes (including, but not limited to, the Scottish Highlands, NI and the Channel Islands).

We may at certain times of the year suspend our next day delivery option.

Cut off times can vary, you'll always find our current cut off time at checkout, which will be confirmed when you place an order.

 

USA - currently on hold*

  • Free standard delivery – Royal Mail/USPS – 5/7 days for orders over $220. Under $220 = $25 shipping.
  • Paid for express delivery – DHL Xpress $30 + any customs clearance and duties.
  • Duties are dependent on State to State legislation.

*Please note that customs and duties are not included in the price of your order and may be charged at the point of delivery depending on state legislation and the value of the order. 


Delivery

An order confirmation will be sent to your email address. Please use the tracking provided to follow your order. With our couriers you can also schedule delivery days and times. *Customers are responsible for any missed deliveries. 

If you suspect that your order may be missing/stolen or misplaced please  contact clientservices@jack1t.uk ASAP. We ask that this be done within 7 days of your order confirmation, this allows for a 15-30 day window to claim on insurances. 

CHRISTMAS ORDERS: 

*Last orders must be in by the 20th December