Delivery & Shipping

1. Shipping Destinations

We currently ship to:

  • United Kingdom
  • United States (service temporarily on hold)
  • Selected European countries: Germany, Austria, France, Italy, Belgium, Spain, Poland, Switzerland, Denmark, Finland, Netherlands, Sweden, Czech Republic

If you would like us to ship to another country, please contact clientservices@jack1t.uk and we will do our best to help.

We are unable to deliver to freight forwarding addresses or PO Boxes.

2. Delivery Times

  • UK: Standard 2–3 business days via Royal Mail.
  • USA: Standard 5–7 business days via Royal Mail/USPS (currently suspended).
  • EU: Standard 3–7 business days depending on location.
  • Express delivery options are available at checkout where applicable.

Delivery times are estimates and may vary during peak periods.

3. Shipping Costs

  • UK:
    • Free standard delivery on orders over £150
    • Orders under £150: £2.49 standard
    • Next day DPD: £6.99 (order by 3pm, Mon–Fri; excludes certain postcodes)
  • USA (currently on hold):
    • Free standard delivery on orders over $220
    • Orders under $220: $25 standard
    • Express DHL: $30 (+ customs/duties where applicable)
  • EU:
    • Flat rate €5 standard delivery on all orders

4. Customs & Duties

  • UK & EU: VAT is included in prices at checkout.
  • USA & international orders: Duties and taxes may apply at delivery, depending on local legislation. These costs are the responsibility of the customer.

5. Tracking & Delivery Issues

  • An order confirmation and tracking number will be emailed once your order ships.
  • With most couriers, you can schedule delivery dates and times directly.
  • Customers are responsible for missed deliveries.
  • If you believe your order is missing, stolen, or misplaced, please contact clientservices@jack1t.uk within 7 days of your order confirmation. This allows us to open a claim with the courier (typically within 15–30 days).

6. Seasonal Deadlines

To ensure pre-Christmas delivery, please place your order by the following dates:

  • Standard delivery: by 18th December
  • Express / Next Day delivery (UK only): by 20th December

Orders placed after these dates may arrive after Christmas due to courier delays.