Shipping Policy
We currently ship to:
● United Kingdom
● United States
● European-warehouse (“domestic”) countries: Austria, Belgium, France, Germany, Italy, Netherlands, Poland, Spain, and Switzerland (delivery to Spain is temporarily paused due to courier issues during our peak season). These are shipped from and returned to our European warehouse and enjoy our domestic European delivery and return rates (see our Returns Policy for the €10 domestic return charge).
Other European & EU countries. Countries not listed above are served under our Rest of World / Global shipping and return rates. We are rolling out global shipping shortly; where a country is available, its delivery and return charges are shown at checkout.
If you would like us to ship to another country, please contact clientservices@jack1t.uk and we will do our best to help. We are unable to deliver to freight forwarding addresses or PO Boxes.
● UK: Standard 2–3 business days via Royal Mail.
● USA: Standard 5–7 business days depending on location.
● EU: Standard 3–7 business days depending on location.
● Express delivery options are available at checkout where applicable.
Delivery times are estimates and may vary during peak periods.
● UK: Free standard delivery on orders over £150; orders under £150 £5 standard; Next-day DPD £10 (order by 3pm, Mon–Fri, excludes certain postcodes); Saturday DPD £14.
● USA: Free standard delivery on orders over $200; orders under $200 $20 standard.
● EU: Free standard delivery on orders over €170; flat rate €9 standard delivery on all orders.
● Switzerland: Flat rate CHF10.50 standard delivery on all orders.
Refund of delivery. Where we accept a cancellation, or you are otherwise entitled to a refund of your order, we refund the standard outbound delivery cost you paid (excluding any premium delivery upgrade). Nothing here affects your statutory rights.
● UK & EU: VAT is included in prices at checkout.
● USA: Sales tax may be levied in certain states.
● International orders: Duties and taxes may apply at delivery, depending on local legislation. These costs are the responsibility of the customer.
If one or more items in your order are out of stock, we may automatically dispatch the items that are available and refund you the difference for the item(s) we cannot supply to your original payment method. We will confirm what has shipped and what has been refunded. See our Terms of Sale for details.
Customers are responsible for ensuring that delivery details provided at checkout are complete and accurate. JACK1T is not able to offer a replacement or refund for orders delivered to an address entered incorrectly by the customer. If a parcel is marked as delivered by the courier to the address provided at checkout, this is considered successful delivery.
Customers are responsible for missed deliveries where the courier has attempted delivery in line with their standard procedures. JACK1T cannot provide a replacement or refund for parcels that are marked as delivered following a missed delivery attempt.
If you believe your order is missing, stolen, or has not been delivered as expected, you must contact clientservices@jack1t.uk within 7 days of the delivery confirmation or expected delivery date. This allows us to open an investigation with the courier within their required claim window, which is typically between 15 and 30 days from dispatch. Claims reported outside of this timeframe may not be eligible for investigation or resolution.
If a courier investigation confirms that a parcel has been delivered correctly, JACK1T will be unable to offer a refund or replacement. If a parcel is confirmed as lost by the courier, we will offer an appropriate resolution, which may include a replacement or refund at our discretion.
To ensure pre-Christmas delivery, please place your order by: Standard delivery by 18th December; Express / Next Day delivery (UK only) by 20th December. Orders placed after these dates may arrive after Christmas due to courier delays.
