Terms of Sale
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Your statutory rights. Nothing in these Terms affects your statutory rights. Where the law of your country gives you rights that cannot be excluded by agreement, those rights continue to apply and these Terms are read subject to them. |
This website and store are operated by GB Worldwide LTD (trading as JACK1T), a company registered in England and Wales (Company No. 14211528, VAT No. GB424411924), registered office Unit 203, 2-4 Exmoor Street, London W10 6BD, United Kingdom. You can contact us at clientservices@jack1t.uk. References to “JACK1T”, “we”, “us” or “our” mean GB Worldwide LTD.
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including those flagged for high return behaviour or suspected fraud.
Contract formation. Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation email for the item(s) in question — not when you receive your order acknowledgement. If we cannot accept your order, we will contact you and refund any payment taken.
Partial fulfilment. If one or more items in your order are unavailable or out of stock, we may automatically fulfil the available items and refund you the difference for the item(s) we cannot supply, to the original payment method. In that case the contract is formed only for the items we actually dispatch, and we will confirm what has shipped and what has been refunded.
Prices are listed in GBP, US Dollars and Euros (depending on your location) and include VAT where applicable. Promotional pricing is time-limited and applies only during active campaigns. Discounted or outlet items may have separate return conditions (see Section 7).
Pricing errors. We take care to price items correctly, but errors can occur. If we discover an obvious pricing error before we accept your order, we are not obliged to fulfil it at the incorrect price: we will contact you to confirm whether you wish to proceed at the correct price or to cancel, and if we cannot reach you we will treat the order as cancelled and refund you in full.
From time to time, JACK1T may offer a complimentary gift (“Free Gift”) when a customer purchases a qualifying full-priced item (“Qualifying Item”). Eligibility for the Free Gift will be clearly stated in the promotional offer.
If the Qualifying Item is returned in full, the Free Gift must also be returned, unused and in its original condition and packaging, to remain eligible for a full refund. If more than one Qualifying Item was purchased and only one is returned, the customer may keep the Free Gift provided the remaining Qualifying Item(s) still meet the eligibility criteria.
If a return is made without including the Free Gift, the retail value of the Free Gift (as listed on jack1t.com) will be deducted from the total refund amount.
All returns must comply with our standard return conditions. Returned items and Free Gifts must be unworn, unused, and in original packaging with all tags attached (see Section 4A on condition and diminished value).
JACK1T reserves the right to withdraw or modify promotional offers involving Free Gifts at any time and to refuse returns that do not comply with these conditions.
JACK1T currently ships to:
● United Kingdom
● United States
● European-warehouse (“domestic”) countries: Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and Switzerland (delivery to Spain is temporarily paused due to courier issues during our peak season). Other European and EU countries are served under our Rest of World / Global rates as we roll out global shipping.
If you would like us to ship to another country, please contact clientservices@jack1t.uk and we will do our best to assist. We do not deliver to freight forwarding addresses or PO Boxes.
● UK: Standard 2–3 business days via Royal Mail.
● USA: Standard 5–7 business days depending on location.
● EU: Standard 3–7 business days depending on location.
● Express delivery options are available at checkout where applicable.
Delivery times are estimates and may vary during peak trading periods.
● UK: Free standard delivery on orders over £150; orders under £150 £5 standard; Next-day DPD £10 (order by 3pm, Mon–Fri, excludes certain postcodes); Saturday DPD £14.
● USA: Free standard delivery on orders over $200; orders under $200 $20 standard.
● EU: Free standard delivery on orders over €170; flat rate €9 standard delivery on all orders.
● Switzerland: Flat rate CHF10.50 standard delivery on all orders.
● UK & EU: VAT is included in prices at checkout.
● USA: Taxes may be levied in certain states.
● International orders: Duties and taxes may apply at delivery, depending on local legislation. These costs are the responsibility of the customer.
Once your order has been dispatched, you will receive an order confirmation email containing your tracking information.
You can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment please visit Klarna’s website. Buy Now, Pay Later (“BNPL”) options available are: Klarna (all regions), Clearpay (UK) and Afterpay (US).
Third-party agreement. BNPL options are provided by the relevant third-party provider, not by JACK1T, under a separate agreement between you and that provider. Availability is subject to the provider’s eligibility and affordability checks, and the provider’s own terms and privacy policy apply to your instalment plan.
Regulated credit (UK). From 15 July 2026, BNPL (deferred payment credit) provided by Klarna, Clearpay and similar providers is regulated by the Financial Conduct Authority. The provider is responsible for its own regulated pre-contract disclosures, affordability assessments and support; these are presented to you by the provider at checkout before you enter the agreement.
Refunds on BNPL orders. Where you paid using a BNPL option, any refund is processed back to the BNPL provider, who will adjust or cancel your remaining instalments and refund any amounts already paid. Until the provider has processed the cancellation, you remain responsible for scheduled payments to the provider. Please direct billing or instalment queries to the provider.
Cancelling a BNPL purchase. If you cancel your purchase, the linked BNPL credit agreement is automatically cancelled at the same time — you do not need to cancel it separately. For eligible UK purchases (generally £100–£30,000), your BNPL provider may share liability with us under Section 75 of the Consumer Credit Act 1974.
Customers are responsible for ensuring that delivery details provided at checkout are complete and accurate. JACK1T is not able to offer a replacement or refund for orders delivered to an address entered incorrectly by the customer. If a parcel is marked as delivered by the courier to the address provided at checkout, this is considered successful delivery.
Customers are responsible for missed deliveries where the courier has attempted delivery in line with their standard procedures. JACK1T cannot provide a replacement or refund for parcels that are marked as delivered following a missed delivery attempt.
If you believe your order is missing, stolen, or has not been delivered as expected, you must contact clientservices@jack1t.uk within 7 days of the delivery confirmation or expected delivery date. This allows us to open an investigation with the courier within their required claim window, which is typically between 15 and 30 days from dispatch. Claims reported outside of this timeframe may not be eligible for investigation or resolution.
If a courier investigation confirms that a parcel has been delivered correctly, JACK1T will be unable to offer a refund or replacement. If a parcel is confirmed as lost by the courier, we will offer an appropriate resolution, which may include a replacement or refund at our discretion.
To ensure pre-Christmas delivery, please place your order by: Standard delivery by 18th December; Express / Next Day delivery (UK only) by 20th December. Orders placed after these dates may arrive after Christmas due to courier delays.
JACK1T allows returns within 14 days of delivery, under the following conditions:
● Items must be returned unused, unworn, unwashed, with original tags and the returns label attached. You are welcome to try items on to check fit (see Section 4A).
● Returns must reach our warehouse within 14 days of delivery.
● Returns must be arranged through the authorised channels: UK via Royal Mail returns portal; US via email request to clientservices@jack1t.uk; European-warehouse countries using the label included in your parcel (or via clientservices@jack1t.uk if missing).
● Returns are subject to a deduction from your refund: £5 (UK), $25 (US), and €10 for our European-warehouse (“domestic”) countries — Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden and Switzerland (Switzerland in the local-currency equivalent; delivery to Spain is temporarily paused due to courier issues during our peak season). Orders to any other European or EU country are handled under our Rest of World / Global rates, shown at checkout as we roll out global shipping.
● JACK1T will cover the cost of return only in cases of product defect, defined as a manufacturing fault, shipping damage, or incorrect item received.
● All returns undergo inspection. Refunds are processed within 7 business days of inspection clearance, to the original payment method.
● Late returns or repeated non-compliance may incur a restocking fee of up to 15%.
● JACK1T does not offer exchanges. Customers must return for a refund and place a new order.
● Final sale items
● Underwear and base layers supplied sealed for hygiene, once unsealed
● Personalised products
● Gift cards
● JACK1T is not responsible for missing return parcels. Customers are required to track and secure packaging.
You may try a JACK1T on to check fit and appearance, as you would in a shop. Wearing or using an item beyond trying it on is not a change-of-mind return. Each jacket carries an attached returns tag — please keep it attached until you decide to keep the item. Where an item is returned worn, washed, soiled, scented or damaged, or with the returns tag removed and showing signs of use, we may reduce your refund to reflect the diminished value, up to the full price if it can no longer be sold as new.
Returns label. Each item carries a returns label stating “If you remove me, you cannot return me.” The label is positioned so the item can still be tried on for fit while it remains attached. If this label has been removed, the item is treated as no longer in the condition in which you received it: we will heavily reduce the refund to reflect the diminished value — up to the full price of the item where it can no longer be sold as new — and we may decline the return. Please do not remove this label unless you are certain you are keeping the item.
All returns undergo quality inspection. If the item fails inspection (worn, marked, scent, missing tags), it may be returned to the sender at their cost or refunded subject to a diminished-value deduction. Refunds are issued to the original payment method within 7 business days of item inspection clearance. Late returns or repeated non-compliance may incur a restocking fee of up to 15%.
To protect all customers and ensure fairness: high return frequency or inconsistent ordering behaviour may result in temporary suspension of account privileges. We reserve the right to refuse returns for accounts demonstrating abuse patterns, including wardrobing, bulk ordering with frequent returns, or manipulating free return offers. Nothing in this section affects your statutory rights.
Items purchased during sale periods or using a promotional code are still eligible for return within 14 days, unless marked Final Sale; must meet all regular return conditions; incomplete returns from bundle promotions (e.g. ‘Buy 2, Save 20%’) may result in adjusted refund values.
Please contact us as soon as you can — ideally within 48 hours of delivery — if your item is faulty or incorrect, so we can put it right quickly. This request is a courtesy and does not limit your statutory rights. Faulty and incorrect items will be refunded, including any associated shipping costs. Items damaged due to misuse, accident, or improper care are not considered faulty.
Duties and taxes for international deliveries are calculated at checkout. International returns are the buyer’s responsibility unless the item is faulty.
JACK1T reserves the right to apply a restocking fee of up to 15% in cases of late returns, packaging negligence, or repeated non-compliant returns, and to refuse returns entirely if return conditions are breached. This is subject to your statutory rights.
At JACK1T, we believe in service without compromise – for you and for our brand. Our policies exist to protect both the quality of your experience and the integrity of what we deliver. If you have a genuine issue, we’ll make it right. If you try to game the system, we’ll shut it down. None of the above affects your statutory rights.
We may offer an AI-generated virtual try-on feature that shows an approximate visualisation of how an item might look. By using it you agree to the following:
● Illustration only. The visualisation is AI-generated and provided for guidance only. It is an approximation and does not guarantee actual fit, size, colour, drape or appearance. Please also use our size guide and product details. Using the tool does not reduce your return or cancellation rights.
● Your images. If the feature lets you upload a photo, you confirm you are the person shown or have permission to use the image, and that it does not depict a child. You grant us and our technology provider a limited licence to process the image solely to generate your try-on. We do not use your images to train AI models unless you give separate, explicit consent.
● Your data. Images and any body-measurement data are personal data and, in some cases, biometric data. We process them on the basis of your consent and delete them promptly after your session, as described in our Privacy & Cookies Policy. You can withdraw consent at any time.
● Acceptable use. Do not upload unlawful, offensive or infringing images, or images of other people without their consent.
AI-generated content. Where we use AI to generate or materially alter content shown to you — including virtual try-on visualisations and some product or marketing imagery and text — we identify it as AI-generated, in line with applicable transparency requirements including the EU AI Act (Regulation (EU) 2024/1689). Such content is illustrative and may not reflect the exact product.
Gift cards can be redeemed against purchases on jack1t.com. They are non-refundable and cannot be exchanged for cash except where required by law. Gift cards are valid for the period stated at purchase (and in any event for at least the minimum period required by applicable law) and cannot be reloaded. If an order paid for with a gift card is cancelled or returned, the refund will be issued as gift-card credit. Please treat gift cards like cash; we are not responsible for lost or stolen cards.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including strikes, courier failures, extreme weather, fire, flood, epidemic or pandemic, acts of government, or failure of utilities or communications networks. If such an event occurs, we will contact you as soon as reasonably possible and the time for performance will be extended. If the delay is substantial you may contact us to cancel the affected order and receive a refund for items not yet dispatched. This does not affect your statutory rights.
If something has gone wrong, please contact us first at clientservices@jack1t.uk — we aim to acknowledge complaints within 5 business days and to resolve them promptly and fairly. If we cannot resolve a dispute, consumers may be entitled to use an alternative dispute resolution (ADR) scheme. Nothing here affects your statutory rights or your ability to take a claim to court.
These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you benefit from any mandatory consumer-protection provisions of the country in which you live, and you may bring proceedings in your local courts; nothing in these Terms limits those rights.
