Terms of Sale
JACK1T – Terms of Sale Policy
1. Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion, including those flagged for high return behaviour or suspected fraud.
2. Pricing & Promotions
Prices are listed in GBP and include VAT where applicable. Promotional pricing is time-limited and applies only during active campaigns. Discounted or outlet items may have separate return conditions (see Section 7).
3. Shipping & Delivery
Free standard delivery is offered on all full-price UK orders over £150.
Delivery times are estimated at 1–3 business days (UK), 3–7 business days (international). Express delivery is available at checkout for an added fee.
Orders placed during promotional periods may experience slight delays due to increased demand.
4. Returns & Exchanges
We offer free returns within 14 days of delivery under the following strict conditions:
Return Conditions:
- Items must be returned unused, unworn, unwashed, with all original tags and packaging intact. - Returns must be initiated via our online return portal to be authorised.
- Once authorised, you will receive a prepaid return label. Items must be returned within 7 days of label issue.
Non-Returnable Items:
- Any item marked 'Final Sale'
- Underwear, base layers, or personalised items
- Items that show signs of wear or damage
Exchanges:
- Exchanges are subject to stock availability.
- We do not hold inventory. If an item is out of stock, a refund will be issued.
5. Refunds
All returns undergo quality inspection. Refunds will only be issued for items that meet our return standards.
If the item fails inspection (worn, marked, scent, missing tags), it will be returned to the sender at their cost.
Refunds are issued to the original payment method within 7 business days of item inspection clearance.
6. Account Behaviour Monitoring
To protect all customers and ensure fairness:
- High return frequency or inconsistent ordering behaviour may result in temporary suspension of account privileges.
- We reserve the right to refuse returns for accounts demonstrating abuse patterns, including wardrobing, bulk ordering with frequent returns, or manipulating free return offers.
7. Sale and Promotional Items
Items purchased during sale periods or using a promotional code:
- Are still eligible for free return within 14 days, unless marked Final Sale.
- Must meet all regular return conditions.
- Incomplete returns from bundle promotions (e.g. 'Buy 2, Save 20%') may result in adjusted refund values.
8. Faulty or Incorrect Items
Contact us within 48 hours of delivery if your item is faulty or incorrect.
Faulty items will be replaced or refunded, including any associated shipping costs. Items damaged due to misuse, accident, or improper care are not considered faulty.
9. International Orders
Duties and taxes for international deliveries are calculated at checkout.
Free returns are currently only available for UK customers. International returns are the buyer’s responsibility unless the item is faulty.
10. Restocking & Handling
JACK1T reserves the right to:
- Apply a restocking fee of up to 15% in cases of late returns, packaging negligence, or repeated non-compliant returns.
- Refuse returns entirely if return conditions are breached.
11. Final Word
At JACK1T, we believe in service without compromise – for you and for our brand. Our policies exist to protect both the quality of your experience and the integrity of what we deliver. If you have a genuine issue, we’ll make it right. If you try to game the system, we’ll shut it down.